HDFC net banking, mobile app down for 2 days; company calls it 'technical glitch'

The mobile application along with internet banking facility of HDFC Bank Ltd is down for the last two days in a row causing major problems to the customers. The company issued a statement on December 2 saying that it is due to a 'technical glitch' in their system and their experts are working on its rectification as 'top priority'. However, angry customers have taken on the internet to complain regarding all the inconvenience being caused. The net facilities are down since 10am on December 1, and most people have been unable to make payments before the due date. The Bank has replied to some of the customers saying there is 'no cause for undue concern' and the issue will be resolved. 

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Worried customers raise concerns

For those trying to log in to their bank account, a page with standard response pops up saying, Dear user, “The NetBanking system is busy processing heavy load from currently logged in customers, request to try after some time. Thank you for your cooperation.” 

The worried customers, on the other hand, have raised their questions on Twitter asking about the estimated time on when the services will resume or how the bank will again charge on crossing the due date for making payments of HDFC credit card. In response to that, Bank has listed options of ATM Funds Transfer, NEFT, and Autopay to make their payments hassle-free and fast. 

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