Union Civil Aviation Minister Ashok Gajapathy Raju on Wednesday held a media briefing over the shocking video that went viral a day earlier of a middle-aged man being assaulted by IndiGo staff on the tarmac at Delhi Airport.
During the course of the briefing, Raju took questions on the incident as well as on the larger theme of bad behaviour but refused to take a specific stand or action.
The minister's go-to word, in this case, was 'balanced' which he used mostly in terms of:
"The government has to take a balanced view. We don't condemn anyone straight away but we condemn the action."
On airline personnel threatening passengers with no-fly rules: "On Nov 14, after I came as minister, we realised we needed such a thing. There was hardly any response from public. After 2 years, an MP landed up in this... this generated a lot of interest."
"Gaikwad was also on the no-fly list for a period of time. Can we say nothing has happened?"
"Kindly look at no-fly list and if you find anything wrong or imbalanced, please tell us..."
"This is a hospitality service industry. Market forces balance certain things. For passengers' convenience after we came in there was a lot of work done on Air Seva App."
"Flipside of it is 10,000 people have downloaded the app whereas we have 1 crore passengers per year. I've realised that it is also not used the way we think it should be used. I can only request passengers to use facilities which are made available."