Grofers Unclear About Its Listing As Essential Service Provider Amid Coronavirus Lockdown

General News

Grofers has issued a statement stating that it is facing operational challenges due to a "lack of clarity" in its listing as an "essential service provider"

Written By Jay Pandya | Mumbai | Updated On:

On the first day of the nation-wide lockdown on Wednesday, many retailers and online grocery stores like Big Basket and Grofers are reportedly facing major issues in delivering products to their customers. Grofers on Tuesday had issued a statement on Twitter stating that the e-commerce firm is facing operational challenges due to a "lack of clarity" in its listing as an "essential service provider".

'Thank you for your patience and support'

"We know how important it is for you to get your essential groceries delivered on time. We are currently facing operational challenges due to a lack of clarity in our listing as an essential service provider. We are working around the clock with respected authorities to resolve this so that you don’t face any inconvenience. Thank you for your patience and your support,'" the statement read.

According to Grofers' founder, its warehouse in Faridabad was closed by local law enforcement. He requested Delhi Chief Minister for helping him out. 

As per the government order, essential services such as deliveries of groceries are allowed to function while the nation is in lockdown. According to the official guidelines issued by the Ministry of Home Affairs, all commercials and private establishments will be closed down with a few exceptions. Under these exceptions, "Delivery of all essential goods including food, pharmaceuticals, medical equipment through E-commerce" is permitted by the Government. Here is the official notification:

'There is absolutely no need to panic'

Prime Minister Narendra Modi on Tuesday urged people not to panic and assured citizens that there will be no shortage of essential commodities and medicines during the 21-day lockdown period. "There is absolutely no need to panic," PM Modi said in a tweet "Essential commodities, medicines etc. would be available. Centre and various state governments will work in close coordination to ensure this," he said.

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Advising people not to hoard essential items, PM Modi said, "By converging around shops, you are risking the spread of Covid-19. No panic buying, please. Please stay indoors."  According to the Health Ministry, India has reported about 562 Coronavirus cases in India, with 512 active cases. Eleven people have died so far due to the deadly virus.

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