Mumbai hotel staff's touching gesture towards customer leaves netizens in awe

Amid the hustle and bustle of daily mundane life, only a few are lucky to have company while having their last meal after a strenuous day. However a simple gesture by a Mumbai hotel to provide company to their guest not only speaks volumes about humanity but is also melting hearts of netizens.

Prakash Mallya, MD at Intel India, Sales and Marketing Group while on his trip to Mumbai had stopped by one of the restaurants of the Trident hotel in Bandra Kurla complex for a sumptuous meal. 

Seeing their customer having his meal alone, the hotel staff in an empathetic gesture placed a fishbowl at the table to ensure he had some company. This thoughtful gesture by the staff struck a chord with the customer who took to Twitter to share his lovely experience along with the photo of the fishbowl.

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The customer was deeply touched by the gesture and expressing his joy he wrote,

Land in Mumbai, walk into the hotel restaurant for a quick meal. The hotel staff come by to leave this on my table as company given I was eating alone. So nice & thoughtful and something that’s never happened in all my travel thus far😊! #CustomerExperience pic.twitter.com/YCsL5riQWK

— Prakash Mallya (@PrakashMallya)

Netizens from across domains flooded the Twitter social feed with their regards for the Mumbai hotel for their heartwarming gesture,

lovely thought......

— Gurprit SS (@ss_gurprit)

They gave me one at @ITCHotels when I said my room was too quiet. :)

— Anubhuti Krishna (@anubhutikrishna)

They gave me one at @ITCHotels when I said my room was too quiet. :)

— Anubhuti Krishna (@anubhutikrishna) August 8, 2019

The incident took place at the hotel’s Italian specialty restaurant named Botticinno, and the hotel also confirmed that it had been a custom since the restaurant started. The hotel also thanked the customer for sharing the experience.

Thank you for your kind words, we look forward to welcoming you back soon!

— Trident Bandra Kurla (@TridentBKC)

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