The Indian Railway Catering and Tourism Corporation (IRCTC) has come up with a new policy pertaining to food provided in trains. The policy will ensure that the passengers will have an enhanced experience with the Indian Railways.
According to the new policy, the IRCTC has announced that in case a bill has not been provided for the food purchased. If the bill is not provided then passengers can have the food for free. In a bid to create awareness about the policy, the service staff of the Kota Jan Shatabdi Express and Jammu Tawi Express have been providing uniforms with a message to create awareness. Here's the message:
“No Bill – The Food is Free”.
The service staff of Kota Jan Shatabdi & Durg-JAT Express has been provided with uniforms bearing the message "No Bill - The Food is Free", thus enhancing the customer experience in train. The service staff also carry POS machines to maintain transparency in billing procedures. pic.twitter.com/9jRUudVwyR— IRCTC (@IRCTCofficial) August 13, 2019
The move is to ensure that the food vendor provides the bill for any item purchased by the passengers. Additional changes also include a Point of Sale (POS) machine so that a swift transaction is processed. It will also ensure enough transparency related to the passenger's purchase. People welcomed the move and lauded IRCTC and Goyal's efforts. Read some of the comments here:
"Good move by IRCTC and Piyush Goyal. This controls the overpricing. It will be great add on if it's made an e-bill to phone no. provided by passenger instead of hard copy. Saves paper and decreases the waste too!!
"This was much needed. Hopefully, this will be implemented with great efficiency."
Kudos to Piyush Goyal for taking a big step to educate passengers and ensure transparency."
Recently the IRCTC has come up with a lot of developments. Here are some other initiatives taken by the Railway Ministry and the IRCTC:
#UTSApp allows passengers to book an unreserved paperless ticket for their journey. The mobile app eliminates the need for one to visit a counter for unreserved tickets & helps in moving towards a digitised and cashless economy. To know more, visit: https://t.co/e14vjdPrzt pic.twitter.com/Rw6Rwh6gJY— IRCTC (@IRCTCofficial) August 19, 2019
Number of Wi-Fi equipped railway stations has breached the unprecedented 3,000 mark as another 56 stations were connected yesterday— Piyush Goyal (@PiyushGoyal) August 19, 2019
Free Wi-Fi is helping passengers stay connected to their loved ones even while travelling
Check the list of new stations: https://t.co/xQqXeLgOev pic.twitter.com/xrguIPuFxN