While it may come off as a bit strange, one should always be careful while cancelling a railway ticket. The Indian Railway Catering and Tourism Corporation (IRCTC) has cautioned customers to be aware of online fraud. IRCTC has also said that they never ask customers for any of their personal details through a phone call or SMS.
Cyber thugs generally pose as an IRCTC official and try to cheat customers by obtaining bank account-related information from customers through phone calls or SMS. Such frauds have been rampant in the ticket booking process and there have been multiple reports in the past from several parts of India. In the wake of numerous cases of fraudulent activities, IRCTC has worked out certain provisions to penalise e-ticketing fraudsters and also requested the customers to take necessary precautions.
IRCTC had sent a mail to its customers stating that it does not request anyone for any information or banking details for any reason. In its mail, it also advised against sharing any kind of information with anyone, including bank account number, debit card, credit card, ATM PIN, TPIN, CVV and UPI details.
User are requested not to respond to any suspicious call/link as it may result some financial fraud with you involving UPI handles. Some fraudsters are targeting IRCTC users who raise their query/complaint on Social Media sharing their details like mobile no./ PNR/Txn. ID. 1/2— IRCTC (@IRCTCofficial) February 28, 2020
Image credits: IRCTC