Amazon Alexa app not working: App keeps crashing on Android devices

Amazon Alexa is a popular voice assistant that has entirely changed the performance and functionality of smart home devices. The AI-based virtual assistant helps users listen to music on-demand, make to-do lists, set up reminders, get weather and traffic updates along with managing smart home devices.

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Amazon Alexa app not working

While the app is capable of performing a number of tasks, it is often plagued with issues with users reporting that the app constantly crashes on launch or during authentication. The app can also be unresponsive at times when instructed to perform certain tasks.

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Alexa app crashing on Android - How to fix

These issues can be quite frustrating for users, but rest assured as they can be easily fixed at home following these steps.

Step 1: Go to 'Settings' and click on 'Device Storage'. Ensure that you have a minimum of 3 GB space available on the device.

Step 2: Now, restart your device.

Step 3: Delete and reinstall the application.

Step 4: Check whether your OS is up to date. You can check it in the 'System Updates'. If the new update is available, install it.

This should resolve the issue.

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Image credits: Amazon