The strategic partnership between Tata Consultancy Services (TCS), and Vodafone Idea Limited (VIL) has been extended for another five years. Prior to this, the companies had inked a decade-long commitment to association. This partnership would focus on Improving Customer Acquisition and Realizing Synergies. Furthering this partnership, TCS would leverage its deep contextual knowledge of Vodafone Idea’s business, its Location Independent Agile model and expertise in analytics and AI to further personalize the end-customer experience and improve customer acquisition. Additionally, TCS would also work on bringing in integration synergies in Vodafone’s and Idea’s systems to strengthen operational effectiveness and enable faster revenue realization.
With Vodafone Idea adapting the latest technologies for customer experience enhancement, as it attempts at consolidating the world’s largest network integration in India. It has acquired scale, personalizing the customer experience and constantly innovating with newer, technology-led services targeting the B2B segment as well as the start-up ecosystem. TCS has been Vodafone’s technology partner in this regard. The former has been managing all of its customer-facing applications.
"As the TCS-VIL partnership enters its 10th year of the engagement, we are pleased to extend our partnership with TCS and focus on bringing Value Addition through Automation and Digital Experience, thereby fuelling sustained business growth,” stated Hitesh TK, CIO, Vodafone Idea.
“We are delighted to continue our long-standing strategic relationship with VIL, which is a testament to our investments and commitment in supporting our customers’ transformational journeys. Our Business 4.0™ framework will help VIL leverage the power of digital technologies to strengthen their customer base, and streamline their operations to support continuous innovation,” added Ujjwal Mathur, Country Head, TCS India.
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