Its tough: Woman seeks unemployment benefits

Claims for unemployment benefits continued to skyrocket in Michigan last week during the coronavirus pandemic, when 311,000 people filed initial applications -- more than double from the previous week.

The number of applications shattered the previous high of 128,000, which was set the prior week. The weekly record for new claims had been 77,000 in January 2009, during the Great Recession, which hit the state especially hard.

The figures don't count Dana Simone. Not for a lack of trying, however.

"It's just too overloaded right now. There's so many people trying to apply for benefits right now that both online and the phones are totally overloaded," said Simone, a 34-year-old from Canton Township, Michigan, who isn't being paid because the construction firm for which she works is not deemed essential by the state and therefore can't operate normally.

The unemployment system has been deluged. The website went down Tuesday before being restored.

The state Unemployment Insurance Agency has implemented a schedule for people to apply based on their last name. It is urging patience, recommending that users apply online late at night or early in the morning. The state also is scrambling to expand the capacity of its online system.

Simone, a mother of a 10-year-boy, says it's "annoying" that she hasn't been able to get through to anyone regarding applying for benefits.

"I'm supposed to be able to take advantage of them and I can't," she said Thursday.

For most people, the coronavirus causes mild or moderate symptoms, such as fever and cough that clear up in two to three weeks. Older adults and people with existing health problems are among those particularly susceptible to more severe illness, including pneumonia.