Google addresses storage bug impacting Pixel users on Android 14

Google's Pixel flagship phones faced a storage bug issue when users updated to the latest Android 14-powered Pixel experience, particularly affecting those who used multiple user profiles. Google acknowledged the problem via its support page and assured affected users that a fix would be released in the ‘next two weeks.’

However, while the forthcoming update is expected to restore the affected devices to an ‘operable state.’ it won't recover the deleted data. In the meantime, Google is offering short-run fixes for assistance and has shared two methods to resolve the issue.

If media files and accounts are backed up, users can perform a factory reset using the phone's physical buttons. Google is also testing an over-the-air update, which users can request by filling out a form on the Pixel Phone Help page. This will provide the fix within 24 hours, with an installation time of 1-2 hours. Users can contact Pixel Support for a step-by-step guide.

The storage bug primarily affects Pixel 6 and later models running Android 14, especially those with multiple user profiles such as guests, restricted profiles, children, and other user accounts. However, it does not impact users who add multiple Google accounts to their phones.

The bug can prevent access to media files and trigger a "factory data reset" message. If accepted, the phone undergoes a clean wipe. If rejected, the phone enters a boot loop with a "Pixel is starting" message.

Google is actively working on fixes for impacted devices and has already rolled out a Google Play system update to prevent the issue from affecting additional devices. In the meantime, Pixel users are advised against creating or adding secondary accounts.