'I Literally Cried': Delhi Man Accuses Blinkit of Delivering Half the Gold He Ordered on Dhanteras

New Delhi: A Delhi resident recently took to social media, expressing disappointment with Blinkit after a gold purchase went wrong on Dhanteras.

The online grocery service, promised to deliver gold and silver coins in just 10 minutes on the occasion of Dhanteras, has landed itself in hot water agter allegations of scam from customer. 

Jain claims he ordered a 10-gram silver coin and a 1-gram gold coin but was stunned to receive only a 0.5-gram gold coin instead.

Unable to personally receive the delivery, Jain shared that his brother accepted it on his behalf. He explained on X, "Got scammed by Blinkit. I ordered a 1 gm gold coin and a 10 gm silver coin, both prepaid. I wasn’t there to receive it, so I gave the OTP to my brother."

Upon returning home 20 minutes later, Jain discovered the change in the order. “I got a 0.5 gm Malabar gold coin (rose design) instead of the 1 gm Mata Lakshmi gold coin I ordered,” he wrote. “After 20 minutes, the return window closed, leaving me unable to reach customer support. I called the delivery person and literally cried.”

Despite the delivery partner having a photo of the correct item, Jain reported no solution from the company's side. “The delivery partner knew the item was wrong but couldn’t help,” he stated, feeling frustrated and helpless.

To support his claim, Jain shared a CCTV video of the delivery and posted images of the coin he received, order details, and screenshots of his customer service exchange.

The exchange included a message from Blinkit support saying, “The complaint window for the selected item(s) is closed.”

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How Did the Internet React?

The post has garnered over 20.7K views and sparked a conversation online. 

"I was planning to order, but I’m avoiding it now thanks to your post. I hope Blinkit resolves this, or it’ll reflect poorly on them," one user commented.

"We were also scammed by Blinkit. We ordered Diwali dry fruits, only to receive spoiled, infested boxes. They closed the return window and stopped responding. We won’t use Blinkit again and advise others to avoid them," another user shared.