Mumbai Man Receives Beef Rice Instead of Fish Pothichoru, Zomato Responds

Food delivery platform Zomato became the topic of discussion amongst Netizens, however, for all the wrong reasons. The company delivered a wrong order to the customer who asked for a Kerala-style 'Fish Pothichoru' from a restaurant in Powai but he was served with beef instead of fish.

As he unwrapped his parcel and saw red meat chunks, he was left disturbed and expressed concerns about dumping the food into the dustbin straight away, stating he would not consume beef due to religious reasons.

Sharing a complaint about the same, he took to social media platform X and asked Zomato to explain the order error. "I don't eat beef. I want to file complaint," the user wrote.

Raising an issue with the order, the customer shared a couple of videos and photos on the X. In the photo it is shown that the man was served with rice containing beef pieces.

Check X post: 

Zomato Responds: 

As he pointed out an issue regarding the wrong zomato order where beef rice was delivered to his place instead of his fish meal, Zomato Support addressed the matter and said, "You're a valued customer, so we are offering you a refund of Rs. 195. You will immediately receive a coupon that you can use to place an order now or later..." 

Sabin escalated the issue and posted it on social media. taking to X, he wrote, "@Zomato their response to serving beef to a non beef Eater is a sorry and refund... The order was fish... I need to take this to the higher authority and haven't accepted the apology or the refund."

 In reply to his post, Zomato wrote, "We’re really sorry to hear about what has happened and we can imagine how frustrating it must have been for you. This isn’t the kind of experience we aim to provide." 

This isn’t the first time Zomato has delivered the wrong food item, numerous similar stories have circulated on social media about incorrect orders from the app.