Biggest Passenger Complaints About Air India's Service - List

Despite the Tata Group’s ambitious revamp, Air India continues to receive relentless criticism. From broken seats to terrible customer service, here are the top complaints. 

Many passengers, including those in business class, have reported being assigned broken or sunken seats. 

Air India's crew and ground staff have often been accused of being indifferent, dismissive, or outright rude

Air India’s baggage handling is a disaster. Many travelers have faced missing luggage, delays of several days, and even damaged bags.

Food quality on Air India flights has been a major letdown, with complaints of stale meals, unappetizing options, and even foreign objects found in the food.  

Getting a response from Air India’s customer service is a frustrating experience. From ignored complaints to delayed refunds, passengers have shared horror stories 

Last-minute flight cancellations and hours-long delays without proper communication have become a norm for Air India. 

Many Air India flights feature outdated or non-functional in-flight entertainment screens. 

Despite heavy investments and a rebranding effort, Tata’s Air India is still struggling with these fundamental service issues. 

The question remains: Will they ever manage to fix this mess, or will passengers continue to suffer?