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Updated 12 June 2025 at 21:39 IST

Air India Plane Crash: UK, Portuguese Govt Release Helpline Numbers

Air India Plane Crash: The Boeing 787-8 Dreamliner was carrying 242 passengers, including 169 Indian nationals, 53 British nationals, 7 Portuguese nationals, and 1 Canadian national.

Reported by: Rishi Shukla
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Air India Plane Crash
Air India Plane Crash Helpline | Image: Republic

Air India Plane Crash: A tragic accident shook entire nation on Thursday afternoon, as Air India Flight AI-171, bound for London Gatwick, crashed shortly after takeoff. The Boeing 787-8 Dreamliner was carrying 242 passengers, including 169 Indian nationals, 53 British nationals, 7 Portuguese nationals, and 1 Canadian national.

International Response and Helpline Numbers  
In the wake of the disaster, governments and aviation authorities are working tirelessly to help passengers families. The Indian Ministry of Civil Aviation has activated an Operational Control Room, providing helpline numbers 011-24610843 and 9650391859 for inquiries. 

Air India Helpline
Air India has set up a dedicated passenger hotline at 1800 5691 444 to offer real-time updates and assistance.

UK Government Helpline for Air India Crash
The British High Commission has urged British nationals seeking consular support to contact their helpline at 020 7008 5000.

The Embassy of India in Portugal issued a helpline number on Thursday, rendering all the required assistance to the affected families in the Ahmedabad plane crash incident.
In a post on X, the Embassy said, "We are shocked and deeply saddened to learn about the tragic accident involving the Air India flight (AI171) bound for the United Kingdom from India. As per available information, seven Portuguese nationals were on board. Our thoughts are with all those affected.

"The Embassy of India will render all required assistance to the families concerned. For any urgent support, please contact us on our emergency number: +351 911 991 939. Official updates may be followed from the Ministry of Civil Aviation (@MoCA_GoI) and Air India (@airindia). Air India helpline 1800 5691 444," they added.

Air India Crash Tragedy
Emergency responders, including firefighters and medical teams, are actively working at the crash site. At least 30 bodies have been recovered so far from the building at the site of a Air India plane crash.

This devastating event has drawn global condolences, with leaders expressing solidarity with the victims and their families. As rescue operations progress, further updates will be provided.

UK Government Helpline Numbers
The UK government has acknowledged the plane crash in Ahmedabad and is collaborating closely with local Indian authorities to promptly ascertain the facts and provide necessary support to those affected.

British nationals seeking consular assistance or concerned about friends and family involved in the incident are advised to contact the UK consular helpline at 020 7008 5000.

Published 12 June 2025 at 17:13 IST