CrowdStrike CEO apologises for global tech outage due to company update

CrowdStrike CEO George Kurtz issued an apology for a global tech failure that disrupted multiple industries on Friday, pledging to assist all affected customers in restoring their operations.

"We're deeply sorry for the impact that we've caused to customers, to travellers, to anyone affected by this, including our company," Kurtz said during an interview on NBC News' "Today" programme.

Kurtz noted that many customers are rebooting their systems, which are becoming operational again. However, he acknowledged that it might take some time for certain systems to recover fully. The company is committed to ensuring every customer is fully recovered.

Microsoft has also announced that it has resolved the underlying cause of the outage affecting its 365 apps and services. However, some customers are still experiencing residual impacts from the cybersecurity issues.

The outage has caused significant disruptions in the airline industry. Airlines such as IndiGo, SpiceJet, and Akasa experienced issues with their online check-in and boarding processes, forcing them to switch to manual operations. Passengers faced delays and inconveniences as a result.

(With Reuters inputs)