Air India to offer virtual travel assistance on WhatsApp

Travel Assistance: The Tata-Group owned airline Air India announced on January 8 that it has extended access to its Generative AI-powered virtual travel assistant, AI.g on WhatsApp.

The multilingual chatbot’s accessibility on WhatsApp opens up a new guest support channel for Air India, helping travellers to ask questions across a wide spectrum of over 1,300 travel-related topics and access a host of features, the Tata-Group owned airline said.

Chief Customer Experience Officer at Air India, Rajesh Dogra said,"Bringing AI.g to WhatsApp is a testament to that commitment. The accessibility and immediacy of WhatsApp align perfectly with our vision for customer service – we want to be where our guests are, providing them with instant, relevant information and assistance at their fingertips, 24/7."

"Through a simple WhatsApp chat, Air India guests will now be able to easily check real-time flight status and baggage information, download boarding pass or get a copy of their e-tickets, select seats, check the status of customer support requests generated online, and ask many other common questions, without having to call the airline’s customer contact centre," he said.

Catering to a growing base of Air India’s customers, AI.g speaks in four languages Hindi, English, French, and German.

Air India passengers can chat with AI.g using the WhatsApp number: +91 96670 34444.