TCS CEO foresees minimal need for call centres as AI adoption gro | Republic World
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Published 19:37 IST, April 26th 2024

TCS CEO foresees minimal need for call centres as AI adoption grows

Krithivasan explained that while no immediate job cuts have occurred, widespread adoption of gen AI is expected to revolutionise call centre operations.

Reported by: Business Desk
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Tata Consultancy Services CEO K Krithivasan
Tata Consultancy Services CEO K Krithivasan | Image: Linkedin
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19:37 IST, April 26th 2024

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