The Central Board of Secondary Education (CBSE) is set to launch a significant initiative by offering free psychological counseling to both students and parents, commencing on January 1, 2024. The counseling services will be available 24/7 through a toll-free IVRS number, 1800-11-8004, catering to individuals seeking support or guidance. Additionally, bilingual podcasts focused on similar subjects will be accessible on the official CBSE website, www.cbse.gov.in.

This initiative aims to provide mental health support aligning with the upcoming examination schedules. Scheduled practical and theory papers are set to occur between January 1, 2024, and February 15, 2024. The counseling service seeks to aid students during this crucial period, ensuring their well-being and addressing any psychological concerns that may arise.

The CBSE has constituted a team of 65 professionals comprising principals, counselors, special educators, and psychologists. These experts, including representatives from various countries like Kuwait, Nepal, Japan, Doha-Qatar, Oman (Muscat), and United Arab Emirates (Dubai, Sharjah, Ras-al-Khaimah), will provide voluntary and free-of-cost counseling services. Specifically, the tele-counseling service will operate from 9:30 am to 5:30 pm, Monday through Saturday.

“This year, a total of 65 Principals, trained counsellors, and special educators from CBSE affiliated government and private schools and psychologists are providing this facility. Out of these, 52 are from India, while 13 counsellors are from Kuwait, Nepal, Japan, Doha-Qatar, Oman (Muscat) and UnitedArab Emirates (Dubai, Sharjah, Ras-al-Khaimah),” reads an official notice.

This comprehensive initiative underscores the CBSE's commitment to prioritizing the mental health and well-being of students and parents, ensuring accessibility and support during a crucial academic period.