Infosys assures to resolve new Income Tax website glitches after Nirmala Sitharaman's post

Union Finance Minister Nirmala Sitharaman on Tuesday flagged the technical glitches on the income tax department's new e-filing website and had tagged Infosys and Nandan Nilekani. Following this, the IT major's co-founder and chairman has informed that the company is working towards solving the issues. Replying to Sitharaman's tweet, Nandan Nilekani has said that the new e-filing portal will ease the filing process and enhance end-user experience. He further added that the team had observed some technical issues on day one and was working to resolve those issues. In addition, he also expressed regret over the initial glitches and informed that the system will stabilise during the week.

Nandan Nilekani's reply comes after Sitharaman tagged Infosys and him on Twitter citing a large number of complaints from users about not being able to reach the site. Sitharaman added that she has taken note of the grievances expressed in social media. Moreover, the Finance Minister also hoped that  Infosys and Nilekani would not "let down our taxpayers in the quality of services being provided". 

New Income Tax e-filing portal

The new e-filing website of the Income Tax Department was launched on Monday. The portal will make the online filing of returns and tax payments easier. The new portal - www.incometax.gov.in replaces the 'http://incometaxindiaefiling.gov.in' site and can be accessed by taxpayers in various regional languages. The portal has separate tabs for different categories of taxpayers, like individual, company, non-company and tax professionals. In addition, it has a drop-down menu for taxpayers for checking instructions on ITR filing, refund status and tax slabs. 

There are more than 8.46 crore individual registered users of the I-T e-filing portal. Over 3.13 crore ITRs have been e-verified for Assessment Year 2020-21 (fiscal year 2019-20). Infosys was in 2019 awarded a contract to develop the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds. Infosys had also developed the GST Network (GSTN) portal, used for GST payment and return filing. The software major had faced flak for slow functioning of the GSTN portal.

With PTI Inputs