The National carrier Air India has started "Namaskar Sewa" at the Delhi airport to provide better services to the passengers. During April-June this year, Air India had recorded over 80 lakh domestic passengers and more than 35 lakh international passengers travelled from the national carrier.
Air India, in its recent meet, decided to reach out to the passengers and sort out their complaints regarding services. The new 'Namaskar Sewa' service is a pilot project service which will be available at Delhi airport only. The 'Namaskar Sewa' is a meet-and-greet service through which Air India staff will take care of its passengers from the airport entry gate till the passengers board the aircraft. The airline will charge passengers for this service.
"For Namaskar Sewa, we have fixed nominal charges for domestic passengers - Rs. 750 and for international passengers, it will Rs. 1,500. Air India already has Namaskar Sewa kind of services but for only first-class passengers, not for Business and Economy class but this service, however, will be for all the passengers." Air India spokesperson Dhananjay Kumar said.
"We are getting a good response from the passengers regarding Namaskar Sewa services, management is ready to launch in Mumbai airport soon, other airports like Calcutta, Chennai, Bengaluru, and Hyderabad are in pipeline," Air India officials said.
Earlier, In the wake of the devastating floods in Bihar causing severe casualties, Indian flagship carrier Air India has waived off all the charges pertaining to modification in ticket bookings of all the international and domestic flights to and from the state's capital Patna till 3rd of October.
#FlyAI: Due to inclement weather at Patna resulting in inconvenience to passengers #Airindia has waived off all applicable penalties of re-issuance, date change, no-show,cancellation and refund charges for travel from/to Patna for both Dom & Int flights for travel upto 3rdOct,19— Air India (@airindiain) October 1, 2019
(with ANI inputs)