Poor service at airports are common across the world but this instance of downright callous treatment by British Airways has Indians and Indian origin netizens enraged.
A teenager from Mumbai, Aashna Kenia, who was travelling in Business class from Iceland back to the city faced a nightmare after British Airways cancelled her flight and left her with no other option but wander in London looking for a place stay.
The Dadar resident, who, as per reports, was travelling by herself faced a huge orde after the airlines did not arrange for her a hotel where she could stay till she could board an alternative flight.
As per reports, the girl was on a month-long camp in Iceland and flying Reykjavik-London-Mumbai on British Airways (BA) on July 25-26. But after a seven-hour layover in London's Heathrow airport, she was told that her flight to Mumbai was cancelled.When she reached the airline counter to get the details of her lodging, British Airways flatly refused her saying they are unable to provide her one as their 20 flights had been cancelled and they could not arrange for accommodation for everyone, the report added.
After she spent over one and half hour looking for places in the airport to spend the night, the airport authorities asked her to leave owing to the curfew in the airport from 12:00 am to 5:00 am, the report said.
Meanwhile, her father was constantly in touch with her and was hoping that any of their relatives in London could help her with accommodation. Fortunately, her cousin came to pick her up at 3:00 am, the report said.
While Aashna made it through the night and took the flight back in Mumbai downgraded to economy class, her check-in bag did not reach. Her father has been in touch with the Airline on social media