Man Slams Uber India for 'SOS' not Working Says 'Passenger Safety is a Joke', Company Responds

Viral News: A post is going viral on social media with a caption that says ‘If you are in Delhi....don't take ride with KARAN....car number DL1RTB4168’.

The viral post shared by Gajendra Yadav on social media platform X, who's wife was stuck with an Uber cab driver demanding extra money for a ride, and when she pressed SOS button, it wasn't working.

Gajendra wrote in his post, ‘If you are in Delhi....don't take ride with KARAN....car number DL1RTB4168. Absolutely nonsense behavior from @Uber_Support @Uber_India cab driver. After driving for 1 km....cab driver started asking for Rs 200 extra. My wife even pressed SOS button for help from Uber 2 fix this matter. It's been 2 days and not a single person from Uber care to know exactly why SOS was pressed. No follow up. That's the condition of UBER INDIA. I can 100% sure they even won't care to check the matter even after this post. Passenger safety is a Joke to Uber.’

Gajendra Yadav also shared the Uber ride details of his wife which features the drivers image and name.

Uber India on the hand responded to Gajendra Yadav's viral post that says, ‘Hi, kindly confirm the amount of cash paid to the driver. We will follow up.’

To this Gajendra replied, ‘It's about SAFETY OF PASSENGER’.

Comment section on the other hand is filled with users thoughts and experiences. One comment says, ‘Everything is a Joke for Uber India. Lately @Uber_India
India stated charging higher than the displayed amount at the time of booking. Uber is @Olacabs now.’

Another comment says, ‘I was told by a Uber driver that the SOS button is only for show and it does not work... He even pressed it two times in front of me and nothing happened’.

User Added Update:

Gajendra Yadav shared a social media post in which he added, ‘Extremely important information regarding SAFETY when traveling with UBER. Dial 8800688666 incase you face any problem regarding your SAFETY & u will be connected with some1 from Safety department of UBER. My call connected within 1 min. The SOS button in cab is installed by third party as informed by Uber executive & it may or may not work. Specially took a ride to test run this Safety Helpline Number. It's working.’

Another Update by User:

Later in the day, Yadav posted an important safety update bringing to light that the SOS button installed in the cab may or may not work.  He advised the riders to use the safety helpline number of Uber to reach out to the company's Safety Department. He further narrated that "took a ride to test run this Safety Helpline Number. It's working".
 

An Uber spokesperson confirmed that Uber has an in-App SOS button, which connects you to local law enforcement authorities, when pressed.