In a video that has recently gone viral on social media, concerns have been raised among netizens about a shopkeeper at Guwahati Railway Station who was caught charging extra for a product. The incident, shared on Instagram by a user named Avi, shows the shopkeeper demanding more money than the listed price for a cake, leading to a confrontation with the customer.

The video, which has garnered over 10.7 million views since its posting on June 4, depicts a customer attempting to purchase a cake priced at ₹40. However, the shopkeeper insists on charging ₹45. When the customer questions why he is being asked to pay more than the marked price, the shopkeeper has no satisfactory response. Instead, he reacts angrily, retrieves the product, and returns the customer’s money.

Check out the video:

The user shared the video on Instagram and wrote, “As you can clearly see in this video that the person (shopkeeper) ask 50 rs for a packet of cake which MRP is 40 , when I told him that why are you asking for extra money then he start misbehaving with me if all the shopkeeper’s start asking for extra money then how the consumer will able to buy products on railway station, shopkeeper’s like this are stigma for our society…..soo I don’t know what it is and how they got the power to sell items above MRP .. and how he get the right to pull my camera phone and try’s to harass me.”

The clip escalates as the shopkeeper then attempts to hit the customer's phone, further agitating the situation. According to Avi, who posted the video, the shopkeeper was subsequently fined ₹1,000 and terminated from his position.

User’s reactions to the post:

“Complaint kar na Bhai ja kar iski...dukan band honi chaiye.”

“Under the shop name it clearly states “all paid items as per MRP “ 😢 definitely complain.”

“Ye ese hi karte hai or jb puchte hai tb bolte hai ki station pe shop ka kiraya bahut lete h to hum yha se adjust krte hai.”

“This is so shameful. Please get that stall close because he is just making money.”

“This happens in many railway stations and bus stands.Even if we stand up against it the authorised people never react, I mean the police who will be nearby.”