In a surprising incident at the Indira Gandhi International (IGI) Airport, businesswoman Shruti Chaturvedi revealed an unofficial shuttle service run by two guys. She shared her experience on X (formerly Twitter), saying the men were asking for cash, charging passengers between Rs 40 to Rs 100 for a ride from Terminal 2 to Terminal 1.

Chaturvedi posted a picture of the two men, emphasizing that they only accepted cash, and when she questioned them about the supposed free service, one of the guys claimed that Delhi airport rules had changed. He asked for a fee of Rs 40 for kids and Rs 100 for adults.

In her sarcastic tweet, Chaturvedi wrote, “Delhi is amusing. Two guys running their own shuttle bus right outside t2. Taking Rs. 40-100 for t2 to t1. ONLY CASH. When I told him it’s supposed to be free, he said Delhi airport rules have changed, you now have to pay Rs. 40 for kids, Rs. 100 for adults, as @OfficialDMRC now has exclusive contract for airport shuttle. @CISFHQrs guards said they don’t know them. The guys have no permission with them, no name of the owner who pays them. They must have minted lakhs with this story. Airport shuttles are always supposed to be free,”  She also highlighted the lack of official permissions, unidentified owners, and a potential scam.

Responding to the situation, the official X page of Delhi International Airport Limited (@DelhiAirport) clarified that the inter-terminal shuttle service is managed by DMRC (Delhi Metro Rail Corporation) and DTC (Delhi Transport Corporation). The service is supposed to be free for passengers with connecting flights, and they need to show ID documents at the Inter-Terminal Transfer Counter.

“The shuttle bus operated by DTC is complimentary for passengers with a connecting flight. To avail complementary shuttle service passengers are required to approach the Inter-Terminal Transfer Counter and present the identification documents for the onward journey to the officials,” it wrote.

This revelation raised concerns among social media users. One person pointed out the security lapse and questioned how such a service could operate without the airport's knowledge. Another user shared a similar experience, mentioning they had to pay Rs 40 for inter-terminal shuttling in September and expressed frustration at the lack of a proper ticket. The discussion revealed potential oversight issues and questioned the legitimacy of services at the airport.