Updated May 5th 2025, 17:03 IST
As Google launches a new Unsubscribe feature in its Messages app to address the growing SMS and RCS spam menace, it brings to notice how dominant messaging platforms are addressing the increasing issue of spam overload in our inboxes. Whether it's brands sending users in droves of promotions or blatant phishing schemes, messaging spam is now a problem that transcends, and every platform today is taking its own step to tackle it.
From Google's AI-powered tools to Apple's filtering and WhatsApp's opt-in controls, the battle lines in the war on spam are well drawn- but who's actually winning?
Google's latest addition is an Unsubscribe button placed within the Messages app itself, which simplifies users' ability to unsubscribe from promotional messages. It is added to an existing set of tools including spam-detecting banners, verification of business messages, and machine learning-based filters.
But despite Google's advances, it remains criticised for RCS spam-particularly in markets where companies aggressively exploit the service. RCS, which allows rich media messaging like iMessage or WhatsApp, has ironically become a vector for spam in a few na
tions.
Strengths: AI spam filtering, sender authentication, and an unsubscribe option.
Weaknesses: RCS spam problems still linger, and tools are reactive instead of preventative.
Apple's iMessage has a strong anti-spam system. Unknown senders are directly deposited into a different tab, and Business Chat is the sole authorised path of brand-to-user conversation-extremely constraining unsolicited messaging. While it provides a smooth experience for regular users, those who want to customise or learn more about the filtering process find it difficult because the system keeps information hidden from them.
Strengths: Internal filters, tidy experience, low brand intrusiveness.
Weaknesses: No user control, no proactive unsubscribe tools.
WhatsApp is based on its model of encryption-first and user-managed access. You can't be messaged unless you've given your number or accepted an invite, so spam is less prevalent. Users have to opt in for business messaging, and there are strong tools available for blocking or reporting unwanted contacts.
Group spam has been an historic problem, but new controls now allow users to restrict who can add them to groups-a step that curbed a significant amount of abuse.
Strengths: Simple opt-in mechanics, rapid reporting facilities, end-to-end encrypted by default.
Weaknesses: Group invite spam still requires a check.
Signal is unique with its emphasis on security and privacy. Spam does not occur as there's no business layer, and all contacts must be verified or mutual. Unsolicited commercial messaging is not supported at all in the app, and so it's a quiet place for people looking for peace.
Strengths: No business messages, secure encryption, no ad targeting.
Weaknesses: Minimal utility beyond personal messaging.
Google's new Unsubscribe feature indicates it's listening-but in contrast to Apple's subtle power and WhatsApp's transparent opt-in model, Google perhaps still lags behind. Its use of RCS for richer business messaging is a double-edged sword, providing ease but inviting abuse.
Nevertheless, all platforms have their unique trade-offs. The actual winner is the one that weighs smart filtering against transparency and user controls.
Published May 5th 2025, 17:03 IST