IMC 2019: Jio unveils 'world’s first' native video call assistant bot

Reliance Jio on Monday announced Artificial Intelligence (AI) based Video Call Assistant at India Mobile Congress 2019. You need not install any mobile application in order to access this Video Call Assistant Bot. It can be accessed simply via a 4G phone call. This patented AI technology has the potential to 'revolutionise customer support and customer communication use cases,' Jio said in its release. Jio aims to address customer care pain points like IVR wait times.

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Jio’s patent filed AI-based customer engagement platform has been developed in partnership with US-based Radisys, a Reliance Industries Ltd subsidiary that also offers open telecom solutions to service providers around the world. Jio says it helps brands to offer 'efficient and effortless' high-quality customer engagement experience. It can empower businesses and help users find solutions to repetitive queries.

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How does it work?

Jio explains the assistant uses its AI-based platform to listen to queries from its customers and respond to them accordingly. In addition, Jio says, the AI platform also has a unique auto-learning feature to improve the accuracy of responses.

Brands and business can use this solution to deal with their own customers. The video call bot can be adapted by brands to give it a unique avatar. All you need to do is dial a video call enabled helpline. What's more, it will also support multilingual capabilities enabling brands to communicate with customers in their own language.

"Radisys is helping us make AI accessible for everyone, so that businesses – small or large can reap the benefits of new and emerging technologies," said Mathew Oommen, President of Reliance Jio Infocomm Ltd. "Radisys’ innovation continues to help accelerate Jio’s global innovation and technology leadership in the areas of 5G, IOT and open source architecture adoption." 

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Jio at IMC 2019

In related news, Reliance Jio said during its keynote address at IMC that India is poised to become a 5 trillion dollar economy by 2024. Mahendra Nahata, Director on Board of Reliance Jio, said Jio covers more than 96 per cent of 'Indian population.' Nahata also said Jio is moving towards 99 per cent of population coverage by the end of this fiscal year including.

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