Order Still 'Arriving Today'? Flipkart Baffles Customer With 6-Year-Old Delivery Follow-Up

Mumbai: A Mumbai resident, Ahsan Kharbai, placed an order for Sparx slippers on Flipkart back in May 2018 but never received them. Recently, six years after the order was placed, Flipkart's customer support contacted him to discuss the unresolved issue, which left him surprised.

Sharing his experience on X (formerly Twitter) with a screenshot of his order history, Kharbai said,"After 6 yrs @Flipkart called me for this order asking me what issue I was facing".

According to the order records, the Sparx slippers were shipped three days later, on May 19, with a scheduled delivery date of May 20. Despite this, the order continues to display as undelivered.

Ahsan Kharbai claimed that the slippers never arrived, noting that the Flipkart app consistently indicated they were "arriving today." The status of the order remains unchanged even now.

Kharbai clarified that the order was a cash-on-delivery transaction, which led him to not pursue the matter further when the slippers did not arrive. He mentioned there was no option available on the app to cancel the order, expressing a desire to close the matter as it was the first item he encountered in the Flipkart order section.

He explained that he had clicked on the order a day before while browsing through his list of orders, possibly prompting Flipkart to contact him the following day.

During their conversation, the customer care representative inquired if he had received any communication from the logistics team. Upon learning about the issue, the representative apologized, stating they were "very sorry for this sir."