Woman Saves Injured Zomato Rider, Calls Company's Helpline a 'Joke'

New Delhi: A woman by the name of Anjali called the emergency helpline number of Zomato a 'joke' after claiming an employee was severely injured in an accident in the national capital on Friday.

Anjali in a series of tweets on X claimed she saw a Zomato rider injured in an accident and called the company’s emergency helpline repeatedly, only to receive no response each time. 

Anjali claimed, "Any emergency helpline for Zomato riders is a joke. There is no mechanism. Today, while walking towards Chanakyapuri, two cars hit a Zomato rider on an e-scooter back to back, both the cars fled & we couldn't note their numbers. Some pedestrians stopped along with an auto-driver & two Zomato riders stopped. The rider's arm was badly injured & when I tried to call the emergency helpline via the rider's phone, no one answered. THRICE. The rider was clearly unconscious for sometime but as soon as he gained some consciousness, he started sobbing."

Anjali further claimed, "The other two riders who had stopped by tried to contact the emergency helpline via their phones & surprise, surprise, no one responded again. I then called the PCR in the area and after 10 minutes of calling, they fortunately responded & said they're on their way.

Anjali claimed that amid all this, the other Zomato riders started getting complaints too about their deliveries and had to rush." She added, “When I tried calling the customers via his phone, they didn't pick. I messaged them about the rider's condition & they must have filed a complaint re fraud in delivery or something.”

She stated, "Later, he received a call from Zomato care but by that time the PCR had arrived & took the rider to RML. @deepigoyal has not responded and neither has...Anyone else from the Zomato team to the tweet I posted right then while we were waiting on the PCR as no one from Zomato would pick the helplines meant for riders..." . Anjali's tweets prompted a response from Zomato vowing to bring in reforms.

Zomato Responds

Zomato responded to Anjali, "Hi Anjali, we’re deeply concerned about the situation you’ve described. To assist him effectively and reach out to the delivery partner for further help, could you please provide additional details such as the delivery partner’s name, bike number plate, or contact number via private message? This will help us coordinate immediate assistance and address the situation properly. The safety and well-being of our delivery partners are our top priorities. We understand the urgency and are committed to resolving this as quickly as possible."

The food delivery giant said the safety and wellbeing of its delivery partners was of 'utmost priority' adding that all its delivery partners were covered under their Health Insurance policy, including IPD/ hospitalisation and daycare with coverage up to INR 1 lac.