Why is Pune Aeromall's 'New & Easy' Cab Booking System Facing Backlash From Commuters

Pune: Pune Aeromall’s PIN-based booking system for cabs has come under criticism by several passengers who are experiencing many difficulties with their bookings. 

This initiative was launched a month ago in a joint venture by the Airport Authority of India (AAI), Uber, and Aeromall.  This system allows passengers to generate a four-digit PIN and access the first available cab on a first-come-first-served basis. 

Longer Waiting Time, High Fares 

Several passengers have complained about facing longer wait times and higher fares. 

One passenger noted that their cab booking was canceled after waiting for several minutes at the pickup zone, and they did not receive an explanation for the cancellation. When the passenger reached out to Uber’s customer service, they were told to upgrade to a more costly premier cab.

Aeromall Issues Statement

YS Rajput, Vice President of Aeromall, stated that this is an optional service and passengers are not required to use it. He explained that the initiative is designed to benefit both passengers and drivers by providing an additional option.

 “There is no shortage of UberGo cabs. Various factors are in play here such as the booking system working in such a way that the offer first goes to the driver with good points which often goes in favour of Uber Premier and Uber XL drivers. Additionally, the UberGo drivers are less generous to the passengers and unwilling to go to the nearby or under construction destinations,” he was quoted as saying by English daily.