In less than a week after restaurant discovery app Zomato announced its acquisition of Indian Drone-delivery startup TechEagle to potentially deliver food by drones, a viral video circulating on social media makes us want to question the current delivery system. The video shows a delivery person eating food out of boxed orders meant for delivery, replacing and resealing them back into the delivery bag. It raised serious concerns related to food safety and tampering.
Zomato has issued a detailed statement explaining its stand against food tampering issue. Zomato said that it is probing into the matter. This is what Zomato said in its statement:
“A few hours ago, we came across a video of a delivery executive in a Zomato t-shirt, carrying a Zomato delivery bag, eating food out of boxed orders and replacing each one post resealing them, back into the delivery bag. The video suggests that he consumed some of the food meant for delivery to users, on his way to the drop points.”
Zomato acknowledged that the video highlights the possibility that the delivery person might have tampered with the food on his way to delivery from a restaurant. As a result, Zomato said that it will soon introduce tamper-proof tapes, in addition to other precautionary measures to prevent such incidents from taking place in the future.
Zomato also assured that it will educate delivery fleet comprising of more than 1.5 lakh partners to bring issues like these to the company’s notice. Zomato also urged users to highlight such irregularities to the company.
Last week, Zomato announced that it has acquired TechEagle, an Indian drone-delivery startup for an undisclosed amount. TechEagle is expected to help Zomato build an infrastructure to deliver food orders using drones. The announcement came right after regulations enabled commercial usage of drones in India starting 1st December 2018.