Indian Railways helped Sashwat locate his mother after he was unable to find her aboard the Ajmer Sealdah Express train on September 30. The young man was unable to contact his mother after she got on board the train, which led him to tweet the Indian Railways and ask for help. He also tagged Railway Minister Piyush Goyal, saying he was unable to talk to her and wanted to know if she was okay.
Sir, I am unable to contact my mother Mrs.Shila Pandey. She is travelling in Ajmer-SDAH Express 12988 with starting date 28-09-2019 in Coach S5, the train is running late by 12 hours. Sir, please help me know if she is there alright.@PiyushGoyal@PiyushGoyalOffc @RailMinIndia— Sashwat (@curiou_s) September 29, 2019
In a prompt response that came in just a few minutes after he posted the tweet, from Indian Railways Seva, Sashwat was asked for his mother's PNR and contact number. The Seva further asked him for additional logistics to help find his mother quickly. The request was then forwarded to the Divisional Railway Manager, Asansol in West Bengal.
I'm unaware of the PNR, but the ticket was booked from the IRCTC Rail Connect App with the Mobile No. 9415695943, the e-ticket in the form of a SMS was received in the same.— Sashwat (@curiou_s) September 29, 2019
Date of Boarding 29-09-2019 from PT.DEEN DAYAL UPADHYAYA JN— Sashwat (@curiou_s) September 29, 2019
After the request was forwarded, DRM Asansol, through the ticket checker, helped the mother talk to her son. Sashwat, while thanking the Indian Railways, also confirmed through a tweet that he was able to talk to his mother.
WORKING TTE BELONGS TO SEALDAH DIVISION.CONTACTED WITH HIM OVER PHONE AND TELL HIM ALL INCIDENT.HE MET WITH THAT LADY AND INFORMED https://t.co/i03nKnAw5w SHE IS TALKING WITH HER SON.— DRM Asansol (@DRM_ASN) September 29, 2019
Twitter users were immensely impressed by the Indian Railways' prompt response and a lot of users tweeted, heaping praises for the organisation.