Updated December 27th, 2023 at 19:31 IST
Air India launches FogCare initiative to help passengers affected by delays due to fog
Passengers flying to and from Delhi IGI airport will be allowed to reschedule or cancel bookings at no extra cost.
Air India on Wednesday announced that passengers flying to and from Delhi IGI airport during the winter season will be allowed to reschedule or cancel their bookings at no extra cost if their flight is likely to be affected by major fog delays.
This bid on the part of Air India is part of its FogCare initiative introduced to cater its passengers.
Air India will provide proactive assistance to affected passengers and offer them easy options to reschedule or cancel their tickets at no extra cost.
“The FogCare initiative is a sincere effort to minimise inconvenience to guests whose flights are likely to get affected by fog. It will also help maintain network schedule integrity,” said Rajesh Dogra Chief Customer Experience Officer at Air India.
Passengers of these flights will be kept updated with flight-specific advisories and offered easy options in advance to ease their travel experience.
For more information, passengers can also visit the official website, which will continue to provide real-time updates.
Published December 27th, 2023 at 19:31 IST