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Updated December 22nd, 2023 at 18:26 IST

Heartbreaking appeal: Lyft passenger begs for return of stolen luggage amidst family crisis

Cambridge resident Shreya Verma pleads for return of stolen luggage by Lyft driver, hindering her trip to India amid family crisis

Garvit Parashar
 Lyft Passenger Begs for Return of Stolen Luggage
Lyft Passenger Begs for Return of Stolen Luggage | Image:Instagram: nbc10boston
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In a distressing turn of events, Shreya Verma, a resident of Cambridge, Massachusetts, finds herself in a dire situation as she pleads for the return of her stolen belongings, crucially timed right before her flight to India. The incident, involving a Lyft driver who allegedly abandoned her with all her luggage, has left Verma stranded and unable to join her family in India, particularly during a pivotal moment when her father is battling cancer.

Verma's distressing experience unfolded when she realized she had left her headphones at home shortly into the trip to Logan International Airport. In an attempt to retrieve them, she requested the driver to turn back. However, upon her return, she discovered that the driver, along with her belongings, was nowhere to be found.

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"I lost everything. Everything was in there," Verma revealed, explaining that two suitcases containing valuables and a bag with vital documents such as her passport, visa, and work authorization were missing.

This loss has left her unable to visit her family in India during a critical time. Despite reaching out to Lyft customer service and Cambridge police promptly, Verma faces difficulties obtaining information about the driver. Lyft informed her that a subpoena is necessary for law enforcement to access the driver's details, complicating the investigation.

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Expressing her frustration on LinkedIn, Verma's post caught the attention of Lyft's CEO, who promptly apologized for the incident. Lyft issued a statement to NBC 10 Boston, expressing regret for the stress Verma is enduring. The company assured that it is actively working to resolve the situation with law enforcement, and the driver's account has been suspended.

The incident, shared on @nbc10boston's Instagram channel, has garnered widespread support from internet users expressing their concerns. One user commented, "They have all those details. They track everything. Shocking that nothing was done much sooner." Another added, "I would never leave my stuff unattended for even 15 seconds. Once you have been ripped off, you learn these sorts of things."

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Facing the challenging task of replacing crucial documents that could take months, Verma directly appeals to the driver, saying, "If he sees this, I just really need my stuff back. Please. I am begging you. I am requesting it. I just really want to go home." Another supporter wrote, "Awful Lyft driver, if she was taking long or whatever, take her stuff and place it all on the front porch. Don't just drive off with it."

 

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Published December 22nd, 2023 at 18:25 IST

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