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Updated January 4th, 2024 at 19:11 IST

Man claims Urban Company guy broke his Rs 40,000 TV, company offers 'Free of Cost' service

Man says Urban Company executive broke his ₹ 40,000 TV.

Navya Dubey
The broken television image shared by X user.
The broken television image shared by X user. | Image:x
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A man posted on X, saying that an Urban Company repairman, who came to set up a new LED TV, damaged the tv. 

After reaching out to the company's customer service for help, he received only Rs. 10,000 in compensation for a TV valued at Rs. 40,000.  

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Akash Jaini, the customer, also shared several updates on the situation. In one of the posts, he informed that Urban Company increased the compensation amount to ₹20,000.  

He shared a post on social media with a caption, “Absolutely ridiculous behavior of changing official company stance on an issue three days later due to no prior investigation or diligence - none of which they have still done.” 

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Many people commented on the post that they shared similar experiences with Urban Company. 

A social media user commented, "Sir, I suggest you go with the legal proceedings. It's an easy win for you. You can get a compensation of more than 40k for all the hardship you suffered." 

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Urban Company Responds:

"At Urban Company, we keep customer delight as the central pillar while delivering services. And every day, we push the envelope towards delivering high-quality, delightful service experiences. As per our investigation, we found that the incident occurred post-installation of the TV unit and that our service partner was not at fault. However, we are in touch with the customer and, as a goodwill gesture, are repairing the TV free of cost", the company said on X (formerly Twitter). 

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Published January 3rd, 2024 at 18:15 IST

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