Passenger’s Bag With Items Worth Rs 45,000 Goes Missing, IndiGo Offers Rs. 2,450 Compensation

IndiGo flights often make headlines on social media, but a recent incident has drawn attention for a different reason, a passenger lost her bag containing items worth ₹45,000.

The passenger, Monik Sharma from Assam while flying on IndiGo’s domestic route from Kolkata to Guwahati lost her bag. 

One of Sharma’s friends shared the post about the incident on X. According to the post, the man lost his check-in luggage during the major Crowdstrike outage that left a major section of airlines disrupted. He also shared that the bag had items worth Rs 45,000 along with important documents like a driving license, PAN, and Aadhaar.

See the post: 

“It was checked in at Kolkata airport. It never reached Guwahati. How can it vanish mid air? Was the plane leaking bags? Around a month later – Indigo has come back offering “compensation” of ₹2450. It is ridiculous. Just the bag would cost more than that. Apparently, there is a rule that the airline is liable for a maximum of ₹350 / kg in case they lose the bag. That is just adding insult to injury,” the post reads. 

Airline Reacts: 

After Monik Sharma lost his bag on an IndiGo flight from Kolkata to Guwahati, the airline offered a minimal compensation of ₹2,450. The user contacted IndiGo social media, expressing dissatisfaction with the compensation and sharing Sharma's boarding pass. 

Netizens Reaction: 

A user wrote, “The airlines ask you not to keep any valuables (cash and jewellery especially) in the checked-in luggage. Even important documentation like DL, PAN etc. Even a consumer court can’t help here, move on,” while another commented, “IndiGo was not being truthful there, 350/kg is the liability for cargo, not baggage.” “It’s better to try and locate the bag in lost and found (both airports). It’s worth the effort for the hassle of documents your friend will have to go through. It’s painful though. Unless someone else has mistakenly taken his luggage (also a possibility),” a user suggested.